Using sentiment analysis to determine the impact of reviews in the Kenyan banking sectorWilliam Mutua PeterAfrican Leadership Univerisity2021Kenyan banks have been plagued by inefficiency in service delivery, often due to reliance on traditional feedback methods. The study aims to improve service delivery efficiency in Kenyan banks by automating sentiment analysis, providing a customer review dashboard, and improving customer satisfaction.Banking institutions, services, banking, financial services, sentiment determine reviews, determine reviews kenyan, reviews kenyan banking, kenyan banking sector, sentiment determine, determine reviewsFinal Year Projecthttps://inrepscholar.com/african-leadership-univerisity/projects/977